Versand
Shipping policy
At Kinx Jewelry, we strive to provide you with the best shopping experience, including reliable and timely shipping for your silver and gold jewelry. Please review our shipping policy below for details on how we handle orders and deliveries.
Processing Time
- All orders are processed within 2 business days after your payment is confirmed. Orders are not processed on weekends or holidays.
- Custom or personalized items may take longer to process, typically 5 additional business days. You will be informed of any extended processing times at checkout or via email.
Shipping Costs
· AT: 4,90€ (free over 70€)
· DE: 9,90€ (free over 130€)
· EU: 12,10€ (free over 160€)
· CH: 19,30€ (free over 250€)
· Non-EU: 19,30€ (free over 250€)
· USA: 54,70€
· If your country isn’t listed, please reach out to us at office@kinx-jewelry.com, and we will do our best to accommodate your shipping request.
Shipping Rates and Delivery Times
- Shipping rates and estimated delivery times will be calculated at checkout based on your location and shipping method selected.
- If you live in the EU, shipping will take around 2-5 business days.
- Otherwise it depends on the country, usually up to 8 business days.
Shipping Confirmation and Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
- Please allow a few hours for the tracking information to update after you receive the shipping confirmation.
Customs, Duties, and Taxes
- For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may apply. These fees are not included in the product price or shipping cost.
- Customs policies vary by country, and we cannot predict what fees may be imposed. Please contact your local customs office for more information before placing an order.
Shipping Delays
- While we do our best to ensure timely deliveries, we are not responsible for delays caused by the carrier, weather conditions, or customs clearance.
- If your order is delayed, please contact the carrier with your tracking number for updates. If you need further assistance, feel free to reach out to us at [your email].
Lost or Stolen Packages
- Once your order is marked as delivered by the carrier, we are no longer responsible for lost or stolen items. We recommend ensuring your delivery location is secure or requesting signature confirmation if needed.
- If your package is lost in transit, please contact us at [your email] for assistance. We will work with the carrier to locate your package.
Undeliverable Packages
- If your package is returned to us due to an incorrect address, failure to pick up, or other issues, we will contact you to arrange for reshipment. Additional shipping charges may apply.
Contact Us
If you have any questions about your shipment, please contact us at:
- Email: office@kinx-jewelry.com
- Phone: +43 699 15070942